About Delivering Difference.
About Us.
Delivering Difference’s consultants get right to the heart of your customer experience, working as an extension of your team but with the benefit of an outsider’s perspective.
Memorable customer service that surprises and delights not only makes someone’s day, it significantly increases the chances that they’ll come back, time and again, and it needn’t cost the business more.
But, as brands scale, it becomes very easy to lose sight of what your customer experience looks like. Consistency may be the first thing to go, with individuals going off-piste and teams operating in silos, rather than in alignment with your brand vision and values.
Some brands may simply need to refresh and raise the bar. Or, for new companies that have generated excitement through clever marketing, the goal may be to make sure frontline staff are well versed in the business purpose, brand story and brand values, and understand their relevance to the customer experience.
Beth Hale - Founder of Delivering Difference
Simple
We take complex concepts and make them usable for everyone.
Succinct
We make sure everything can be delivered in the time you have.
Scalable
We build systems that work for two people or two million people.
“Beth and I worked to onboard a new support team for a high profile project. She has a level of poise and professionalism in difficult situations that I aspire to.
Beth is focused, driven, supportive and we had a lot of fun along the way as well. If you have the opportunity to work with Beth, I strongly encourage you to take it!”
Katie Ross, Product Manager
The Walt Disney Company
"Delivering Difference were fantastic at presenting documents in a way that was received well by all staff.
They were able to offer a different perspective at a critical time to ensure that all angles had been considered.”
Business Manager
St Johns Centre
Founder Beth Hale has a long track record of making customer service consistent across channels and territories, putting future-proofed systems in place for new companies, and bringing those who’ve veered off course back on track. And she’s done it for huge, global direct-to-consumer (DTC) brands.
Her mission is to help you build robust customer service infrastructure and to create high-quality, memorable moments that will instantly build strong connections between frontline teams and customers, and have a powerful commercial impact over time.
Naturally curious, Beth likes to understand how things work, and never loses sight of the bigger picture while she simultaneously obsesses over the tiny details that make all the difference.
She’s patient and listens hard, priding herself on her ability to translate between teams that don’t always speak the same language, even though they speak the same language!
If you want to achieve any of the following, then let’s talk:
A brand-aligned customer service experience
Improved customer engagement & relationships
A customer-focused culture in your business