Exceptional Customer Service for Extraordinary Brands
We design meaningful customer experiences for
luxury retail, hospitality and entertainment brands.
You have a strong brand and vision: It’s recognisable and aspirational.
Marketing tells your story, But what about your people?
Deliver Difference, Every Time.
Delivering Difference works closely with international luxury retail, hospitality and entertainment brands to build exceptional and lasting customer experiences. Working across multiple channels, we create tools and training materials, and design new processes, for anyone in your company that interacts with customers.
Your People Are Your Power.
Exceptional
Can you be sure your frontline staff are creating an exceptional customer experience for every person that comes into contact with your brand?
Consistent
Are you sure that the experience remains consistent, whether they visit your store in London, pick up the phone to your call centre in Texas, or when interacting with representatives on live chat?
Meaningful
Do your staff make meaningful connections with the public, and are they building longer-term relationships? Are your customers so impressed they spread the word to friends and family?
Drawing on our years of experience serving brands like The Walt Disney Company and BVLGARI, we’ll help you turn one-time customers into loyal brand ambassadors and help you gather insightful customer data that can inform business decisions, improving your bottom line
- Salesforce
79% of customers are willing to share relevant information about themselves in exchange for contextualised interactions in which they’re immediately known and understood.
- Salesforce
Client-centric companies are 60% more profitable compared to companies not focused on the customer.
- Deloitte
We Create Your Signature Service.
Delivering Difference’s consultants get right to the heart of your customer experience, working as an extension of your team but with the benefit of an outsider’s perspective. Memorable customer service that surprises and delights not only makes someone’s day, it significantly increases the chances that they’ll come back, time and again, and it needn’t cost the business more.
The Steps to our Signature Solutions.
The Audit
Produce a current state review to illustrate what’s actually being delivered to your clients today and highlight opportunity.
The Framework
Enable your teams to deliver excellence through a customer service model unique to your brand including new standards and best practices.
The Book
Provide the ultimate authoritative go-to guide and required tools based on the Framework that are easy to understand and anyone can follow.
The Launch
Prepare and support launch to get buy-in and understanding from frontline team members to executive boards.
The Training
Handle all elements related to training at any level across any volume and region, including creation, logistics and facilitation.
If you want to achieve any of the following, then let’s talk:
A brand-aligned customer service experience
Improved customer engagement & relationships
A customer-focused culture in your business
“Delivering Difference were fantastic at presenting documents in a way that was received well by all staff. They were able to offer a different perspective at a critical time to ensure that all angles had been considered.”
Business Manager
“Beth and I worked to onboard a new support team for a high profile project. She has a level of poise and professionalism in difficult situations that I aspire to. Beth is focused, driven, supportive and we had a lot of fun along the way as well. If you have the opportunity to work with Beth, I strongly encourage you to take it!”
Katie Ross | Product Manager
“I worked with Beth in when we commissioned a new customer service vendor. Beth was extremely helpful and professional and embarked on transitioning us seamlessly to the new vendor. She is meticulous in her work and would not hesitate to recommend her.”
Dav Jalaf | Senior Strategic Partnerships & Business Development Manager